BasketballConnect will only allow refunds to be processed through the system within 90 days of payment.
Anytime a refund is required, whether from a transfer or de-registration and the initial payment was made more than 90 days ago, the participant’s details will move to the action box on the home screen.
This will give you the information including why the refund is required e.g. de-registration and how much is required from each level.
Firstly, you will need to process a refund offline (such as a bank transfer). You will need to obtain the banking details directly from the participant or parent. You can find their contact information to obtain the banking details by:
|In the User Module, enter the participant's name in the search bar then tap enter
|Select the participant's name from the displayed results
|Select the Personal Details tab to find the participant's mobile number and email address or those same details for their parent if applicable
Once you have processed the refund offline, return to BasketballConnect:
|In your BasketballConnect home screen you will have an action box titled, 90 Day + Offline
|If you select the arrow in the action box, you will see a list of participants who require a refunded processed offline
|Select the 3 dots on the right hand side next to the participant you have refunded
|Select Refunded Offline