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Latest activity by Support
  • Support created an article,

    How to Set Up and Activate Finals

    To activate finals for your competition, you need to complete five tasks: 1. Have a finals template set up 2. Create draft draw or regenerate draw to include finals games in fixture grid 3. Ensure ...

  • Support created an article,

    Accessing Your Profile on Computer

      Did you know that you can access your personal profile and do all your registrations etc. on your computer? Well you can simply use the link below and login.   https://basketball-registration.wor...

  • Support created an article,

    Resetting Users Password on Computer

    To reset your password to Basketball Connect follow the steps below:   Step 1 Go to the following link on your browser: Step 2 T...

  • Support created an article,

    Purchasing a BQ Membership Renewal

    Follow the steps below to purchase a 365 day BQ Membership Renewal if you are not required to register to a competition but your BQ membership is due to expire.   1 Click on the link provided he...

  • Support created an article,

    How does a Single Use Discount Code Work?

    A Single Use Discount Code is turned on per competition at association level.   Codes can be generated in your Registration Form for your competition and added at any time.     As the name suggest...

  • Support created an article,

    Why is Stripe Debiting Funds from my Bank Account?

    After setting up your Stripe withdrawal account, you may at some point receive an email from Stripe that looks like this:   Any funds you receive from BasketballConnect registrations will sit in y...

  • Support created an article,

    Setting up Stripe to Receive Funds

    Before you can receive any registration or competition fees in BasketballConnect, you will need to complete your Stripe account set up.   1 In the Finance Module, select Payment Gateway 2 A...

  • Support created an article,

    Setting up Stripe Withdrawals

    It is important to ensure you have your Stripe withdrawal account set up so any funds that are owing up to either an association or Basketball Queensland can be paid.   For example; if you as a clu...

  • Support created an article,

    Refreshing Your Browser

      The follow is a great article that explains Browser Cache and how to refresh your browser to allow site updates to be displayed correctly:   How to clear your cache on a mobile Device: Mobile Bro...

  • Support created an article,

    Adding a Product in Shop

    You can have merchandise available to purchase through BasketballConnect using the app or at the checkout during registrations. To have the option available to purchase items at the registration ch...