Stripe FAQs

BasketballConnect uses Stripe to move funds within the system. Your organisation's bank account is directly linked to a Stripe account to receive and pay funds.

Any fees your organisation sets for registrations within BasketballConnect will be paid into your bank account via Stripe once a week. Any refunds you process through the system will also move via Stripe. Below are some frequently asked questions regarding Stripe and BasketballConnect:

Q. My members are receiving an error at the checkout to contact our organisation regarding Stripe integration. What does that mean?

A. Your organisation's Stripe account is either yet to be set up or the set up is incomplete. Visit the Finance Module > Payment Gateway > Connect to Stripe to complete the set up.

Q. What are the transaction fees my organisation pays when money moves through Stripe?

A. There are no admin fees to receive money through BasketballConnect. If you process a refund through BasketballConnect for any reason, there are no transaction fees attached to send the money back to the original account.

Q. What are the transaction/technology fees for our members to register through BasketballConnect?

A. At the checkout screen, your members will be able to see an information icon which will display the above information regarding the transaction/technology fees payable.

Q. We have received a payment into our organisation's bank account, how do I know what makes up the lump sum?

A. In the Finance Module > Payouts > select the Payout ID > Export this will show you the names and fees paid that make up the lump sum received into your bank account. 

Q. How long does it take for funds received in Stripe to reflect in our organisation's bank account?

A. Each Monday, Stripe will payout a lump sum into your organisation's bank account for any funds received through BasketballConnect during the previous week. These funds are usually reflected in your bank account within 1 - 2 business days, depending on your bank. 

Q. In what circumstances would our organisation be charged transaction fees?

A. When funds are paid up to another organisation due to payment plans or discounts provided and there are liabilities owed up, e.g. club to association or association to BQ, the organisation the funds are moving from are charged a direct debit processing fee of 1.5% + 30c. This would be relevant if discounts or government vouchers were used and funds were owed up to an organisation.

If your organisation pays referees and statisticians through BasketballConnect, there is a 1.5% + 30c transaction fee capped at $10 per payment.